> For the complete documentation index, see [llms.txt](https://injectkings.gitbook.io/lab-products/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://injectkings.gitbook.io/lab-products/instructions/troubleshooting.md).

# Troubleshooting

### ⚙️Troubleshooting

Here is how to fix your problems using our troubleshooting guide

**Bluescreening on loading the loader?**

means you have a running analyzer or debugger present in the system recommend reinstalling windows if you cant find the software that's triggering it. or join the discord server and we can take a look on out end on why your bluescreening.

This means you have suspicious program / sys file running on your device. Some of the most common ones:

* npf.sys
* NLSvc.exe
* WinRinf0x64.sys

If none of those exist in your system please make a ticket in the discord so we can guide you further

**Most common bluescreen reasons seen as of 26/05/2024**

* npf.sys running in the system
* NLSvc.exe & NLClientApp.exe running in the system
* WinRinf0x64.sys running in the system

**Loads then crashes?**

* if your system name has odd characters like Chinese then it wont be able to gather the information correct then will crash.
* Internet connection was interrupted or to poor to even communicate with the server.
* On the wrong windows version.

Or try making your DNS settings to 8.8.4.4 and 8.8.8.8 then restart